Making phone calls to customers is really important in foreign trade

In the development of new customers, phone calls are indispensable, you search a mailbox from the website, and then you send a development letter to the customer, sent out 100, can have three or five replies, are already good, even if it is returned to the final deal, it is even less. Although this is the most economical way, it is the least efficient way. If you talk to a customer on the phone, it's several times more efficient to develop a customer. For example. For Hong Kong and Taiwan, their web pages are generally left with the telephone of the switchboard, when you report to them and explain the situation, the switchboard will generally give you the relevant person in charge. And after a simple communication between both sides, you will have an understanding of each other's needs and situations.

For the maintenance of old customers, phone calls are essential. When you've emailed a client multiple times without getting a response, a phone call is really necessary. If you don't call, you may not know that the original purchasing person has adjusted, such as no longer in the company, such as retirement, such as the project has been suspended, such as your product problems, etc., which may be a phone call to understand. At the same time, if you want to know the market information and industry information in their country, the phone is indispensable. As a foreigner, when they receive a phone call from abroad, they are also very excited, they will involuntarily give you a lot of information. In Europe, there is a saying that "out of every three cold calls I receive every day, one must be from an angel." In other words, Europeans believe that out of every three cold calls they receive every day, one must be an opportunity arranged by God. Therefore, at the appropriate time, in addition to email confirmation, you can directly communicate with European buyers by phone, the effect may be better. So how do you call customers abroad? In fact, most people do not call because they feel that their English level is limited, afraid of not listening to understand, of course, there are a small number of novices do not know how to dial...... The Best time to call a customer Foreigners like to say, it is my day! Open the mail suddenly received the customer's order, received a call from the customer in the morning to say that he has arranged the payment, and then will feel particularly happy, do everything feel very exciting! today is my lucky day! So on my lucky day, I dedicate a day to making phone calls to new clients. For the online development of customers and never met, email more than three days do not reply to the phone tracking. Tuesday, Wednesday, Thursday would be appropriate. It is generally 9:30- 11:30 local time of the customer, if you go to work at 8 am, the 2 hours after 8 am are suitable for phone tracking, and at this time, the customer has generally checked the day's mail, your phone tracking will make it easy for the customer to remember you. In addition, 15:00-16:00 local time for customers is also suitable for phone calls. 

Because of the time difference, customers in Europe and the United States choose to call him during this time period, he will feel that you are very serious and care about the cooperation between you, there will be a feeling of being valued, and at this time he may also be waiting for work, so, for some of the original tangled details, there will often be an unexpected negotiation result. "ok, pls. do as you promised! What do you say on the phone? Whether it is seen not seen, first of all self-reported home is necessary, and it is best to know the name of the customer, or even to find who do not know, others generally default to this type of phone for harassing calls! During the phone call, don't always say it yourself, but also ask the customer a few questions, because the real protagonist is the customer. You can ask the customer whether they have received their email (here, pay special attention to the subject of your email, so that customers can quickly search for it). Then Lenovo customer's reply, if the answer is no, you can tell him "i will resend the email, pls. kindly check in 5 minutes!" If yes, you can try to ask the customer if they are interested in your product. For those senior clients, as soon as you get the call, you can't get a word in, ok, it doesn't matter, patiently listen to him finish, (even if you don't understand what he said), you can confirm his email address with him, and then emphasize your name again. And say to him, "i will copy you an email, pls. kindly confirm once again!" Try to lead in the direction you understand. For the exhibition has seen, if the customer can not remember, try to pick a few representative products to describe, help customers recall what you have negotiated, so that you successfully narrow the distance with the customer. Master basic telephone language and compliment "your voice is so nice!" "nice to talk with you, you are so kind!" Pay attention to your pronunciation and try to use colloquial words. PART4 How to bypass the reception desk when calling foreign customers? I was in a meeting just now, and your purchasing manager called me. If you are more reserved and don't know what to say on the phone, you can first call the Chinese-speaking customers near China. When you gradually get better, You can try to call the clients you are planning to develop, and when you are fully mastered, you can talk to anyone freely.