How to make a good video with a client

"Developed a peer agent, with about a month to report some prices, the other party said it is still more satisfied." According to the process of their company, they need to hold a video conference, and there are about three participants. In addition to me, there are two other colleagues who are not familiar with me, and their positions are higher than mine. My first meeting of this kind, especially our teammates actually do not know much about the situation, basically filled the scene. I need to HOLD the whole audience, very nervous and at a loss, but also afraid of playing well, such as not fully understand or not good. You should have a lot of experience with this kind of meeting, so how do you prepare for it, what are your tips or how can you learn from it?" Ah, a word to my heart. Who am I? Once even to call the supplier to hide secretly in the corner of the Lord, nervous shivers. 

But not so long ago, I could hold a video meeting with a group of people with the title of "General" without fear. Social phobia like me has something to say about overcoming nervousness. New people, the first time to chat with customers, whether it is phone or video, nervousness is inevitable. But overcoming tension is the only way to professional experience. The so-called growth and maturity, nothing more than two signs: like still like, but can not have. The afraid are still afraid, but they can be faced. If we don't get out of this, to be honest, it's hard to get much done. In retrospect, let it be. It's nothing. It's nothing. It's not gonna lose any meat. What's it worth to be scared and embarrassed? If even this nearly cooked duck flies away because of his cowardice, there is really no need to sell. Why do people get nervous? There are only two reasons. One is insufficient preparation, scrambling, and naturally any link will be deformed and unbalanced. One is self-deception, clearly only 60 points of the level, but the effect of 100 points, not nervous is strange.

So, I replied her like this: 

1. Prepare in advance 1. Inform your teammates of the agent and the order situation, needs, etc. You can not involve them too much, but be sure to let them know the situation.

2. Imagine and anticipate the questions that the American agent may ask, prepare the corresponding answers and replies, and know them well (I myself have been in contact with: the agent will ask the company's advantages, history and my own relevant experience) 

3. Imagine all possible emergencies, such as when I can't understand and hear clearly, what to do, and have countermeasures (my own experience is to surprise English listening and speaking, during this time to develop a sense of language). 4. Pay attention to the skillful use of video conferencing tools. Not sure what you use to communicate, if wechat easy to solve. Most foreign countries use ZOOM, if you use ZOOM, you have to download the first use. In private, rehearse on your own a few times. (Practice with a friend, family member, or colleague.) In short, counteract these anxieties with deliberate practice. 2. Lower your posture No special words and skills, just be yourself, try to make yourself natural, sincere, and professional. If there is a very difficult place, change the topic or say that the meeting will be solved. If it's a professional issue and you don't get it, send your team back. Don't get stuck on one question, you will lose more than you say. If you're holding the meeting, break it up: 1. Introduce your teammates 2. 3. Answer your question or request. 4. Thank you and lead to a friendly end. Go back and sort out the meeting notes, do the review anyway, pace the meeting yourself. Don't pontificate about irrelevant topics. Video conferencing is relatively formal and rigorous, not one-on-one private chat. There's nothing to be nervous about. You have to face it sooner or later. In fact, clarify the purpose of the meeting, in order to achieve this purpose to prepare to achieve. As for the result, it doesn't matter what you do. Open yourself, there are more possibilities. Shyness is fine, introversion is fine, but fear is self-deception. In fact, it does not take long, up to 1 hour, usually 20-30 minutes. In a word, don't have too much desire, do everything, let God do. Best wishes.