A customer from Colombia want to buy some fast connectors and send inquiry from Alibaba. But when we talking about the products details, he keep silence and doesn’t reply any more. Then we send more product details and pictures to him. Finally he told us that he cannot trust Chinese products as the products he bought before have bad quality.
And it is bad experience to him, which makes he have no confidence in doing business with Chinese. To earn his trust, I show him previous orders of our customers who come from his country and buy many times. At the same time I also show the good words from our customer to him. Gradually, he open his heart to us and tell us his real demand. He need more products and we talked more details for a long time. But he doesn’t place order yet. I asked him if he is still concerned with our quality. He admit it is. Then to eliminate his concern, I promised that before the delivery, we would send the photos and videos for him to check, if he doesn’t satisfy, he could reject our products and apply the refunds. We could make a Alibaba payment for him and he could place order through Alibaba. Their after-sales service are much better. In a week, the customer finally place order with us and satisfied with whole purchase service.